🛠️ Support and Troubleshooting

When Arc isn't behaving the way it should, this section is where to start. It collects the FAQ that answers most common questions and the diagnostic procedures for issues you're likely to encounter day to day.

What you'll find in this section

Arc FAQ

Answers to the most common questions about Arc — what it is, pricing, prerequisites, supported security modes, where to install it, and gotchas like the History tab in Slice and admin-only element locking.

Why it matters: many questions teams ask have already been answered here. Checking the FAQ first usually resolves the issue without a support ticket.

Clear Arc Cache

How to clear the browser cache (web) or Arc Desktop cache (Windows) when new plugins, UI changes, or updated settings are not appearing.

Why it matters: stale cache is one of the most common causes of "I changed the setting but nothing happened" in Arc. Clearing it removes a whole class of false leads.

Summary

If Arc isn't working as expected: check the FAQ first, then clear the cache. Most issues resolve at one of those two steps. For deeper diagnostics, see the configuration sections of this space and the Arc User Manual.