Generating an Arc License

These instructions are for customers who have purchased an Arc subscription. If you are new to Arc and want to start a trial, see Trialling and Buying Arc first.

Note: A license must be generated on each server where Arc is installed. The license is tied to the server, not the user.

Prerequisites

The browser you use to generate the license must have internet access. Arc communicates with the Cubewise licensing server (bo.cubewise.com) to issue and validate licenses.

If you are accessing Arc on a server via Remote Desktop and the server has no internet, use a browser on your local desktop and connect to Arc via: http://ServerName:7070

For Arc servers with no internet connection at all, see: Initializing Arc Without an Internet Connection

Steps to Generate a License

1. Open License Management

Open Arc in your browser and click the License Management button in the top right corner.

If you see a message saying the browser cannot connect to the internet, switch to a browser on a machine that has internet access and connect to Arc using the server name and port, e.g. http://ServerName:7070.

2. Request a License from Your Existing Account

Go to the Request License from Existing Account tab. You can identify your account using either:

• Your Customer ID (received by email after purchase), or

• The email address used to purchase the subscription.

Click Request License. An email will be sent to the subscription email address from software@cubewise.com containing your License ID.

3. Validate the License

1. Copy the License ID from the email.

2. Paste it into the Validate License tab in Arc.

3. Click Validate.

If the Buy Now button disappears, the license is now active and Arc is fully unlocked.

Troubleshooting