๐ ๏ธ Support and Troubleshooting
When Pulse โ or the TM1 environment behind it โ isn't behaving the way it should, this section is where to start. Each article focuses on a class of issue with diagnostic steps you can follow, and points back to the Configuration section if a fix requires changes there.
What you'll find in this section
Troubleshooting Pulse
A general-purpose troubleshooting guide covering the most common Pulse issues, with diagnostic checklists and recommended fixes.
Why it matters: this is the right starting point when something is wrong but the symptom doesn't yet point to a specific cause.
FAQ Pulse
Common questions and answers about Pulse operation, behaviour, and configuration.
Why it matters: many of the questions teams ask have already been answered here โ checking the FAQ first often resolves an issue without a support ticket.
Why Pulse can't always cancel TM1 threads
An explanation of how Pulse interacts with TM1 thread management, and why certain threads resist cancellation.
Why it matters: understanding the TM1-side limits sets realistic expectations for administrators and points you to the right workaround when a thread won't go away.
Go back in Time using Pulse
How to use Pulse's stored history to investigate what happened on a TM1 server at a specific point in the past.
Why it matters: Pulse retains a rich timeline of system state. The right query turns "I think something went wrong yesterday" into an exact picture of what was running, who was connected, and what alerts fired.
Pulse IBM Cloud token authorization failures โ diagnosis and fix
This section documents a recurring incident pattern where Pulse intermittently loses connectivity to IBM Planning Analytics (TM1) instances hosted on IBM Cloud. It explains the symptoms, root causes, how to diagnose the issue, and remediation/prevention stepsโwithout referencing any specific customer, ticket, or environment names.
Summary
Pulse exists to make TM1 administration data-driven. The same principle applies when something breaks โ these articles point you at the relevant data fast, so investigations stay short and resolutions stick.